At eXaltedU, we take your privacy seriously. This policy explains—clearly and simply—how we collect, use, store, and protect personal information when you interact with us online or use our tutoring services. We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By visiting our website, making an enquiry, or enrolling in our services, you agree to the practices outlined below.
1. Who this policy applies to
This policy applies to:
- Students (including minors)
- Parents and guardians
- Tutors engaged by eXaltedU
- Website visitors and enquiry contacts
Where a student is under 18, references to "you" include the student's legal parent/guardian.
2. What personal information we collect
We only collect information that is reasonably necessary to deliver high-quality tutoring services. This may include:
- Identity & contact details: names, email addresses, phone numbers
- Student details: year level, subjects studied, academic goals and learning needs
- Service information: lesson bookings, attendance, feedback and progress notes
- Communications: emails, messages, and other correspondence with us
- Payment information: billing details and transaction records (processed via secure third-party providers)
- Website data: IP address, browser type, pages visited, and general usage analytics
We do not intentionally collect sensitive information (as defined by the Privacy Act) unless required by law or provided with explicit consent.
3. How We Collect Information
We collect personal information in a variety of ways, including when you:
- Submit an enquiry or enrol through our website
- Complete forms, questionnaires, or diagnostic assessments
- Communicate with us via email, phone, or messaging platforms
- Participate in online tutoring sessions
- Use our website (through cookies and analytics tools)
Where reasonable and practicable, we collect information directly from you or your parent/guardian.
4. How We Use Personal Information
We use personal information to:
- Provide, manage, and improve tutoring services
- Personalise learning programs to suit individual students
- Communicate with students and parents/guardians
- Process payments and issue invoices
- Maintain administrative and academic records
- Ensure the safety and integrity of our services
- Comply with legal and regulatory obligations
We only use personal information for these purposes or for closely related purposes you would reasonably expect.
5. Online Tutoring and Session Recordings
eXaltedU primarily delivers tutoring online. In some cases, lessons may be recorded for:
- Quality assurance and tutor training
- Student revision or catch-up purposes
Recordings are stored securely and accessed only by authorised personnel. Where required, consent will be obtained from a parent or guardian before recording sessions involving minors.
6. Disclosure of Personal Information
We may share personal information with:
- Tutors engaged by eXaltedU, strictly for lesson delivery and student support
- Secure third-party service providers (e.g. payment processors, scheduling platforms, learning tools)
- Professional advisers or regulators where required by law
We do not sell, rent, or trade personal information. Some service providers may store data overseas. Where this occurs, we take reasonable steps to ensure overseas recipients handle personal information in a manner consistent with Australian privacy standards.
7. Storage and Security
We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification, or disclosure. This includes:
- Secure cloud-based systems
- Role-based access controls
- Password protection and encryption where appropriate
We retain personal information only for as long as necessary to provide our services or meet legal requirements.
8. Access and Correction
You have the right to:
- Request access to the personal information we hold about you
- Request corrections if information is inaccurate, incomplete, or out of date
Requests can be made using the contact details below. We will respond within a reasonable timeframe and in accordance with the Privacy Act.
9. Cookies and Analytics
Our website uses cookies and analytics tools to understand how visitors use our site and to improve functionality. Cookies do not personally identify you.
You can disable cookies through your browser settings, though this may affect website performance.
10. Third-Party Links
Our website may include links to external sites. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies.
11. Complaints and Contact Details
If you have questions, concerns, or complaints about this Privacy Policy or how we handle personal information, please contact us:
eXaltedU
Email: support@exaltedu.com.au
12. Changes to This Policy
We may and reserve the rights to update this Privacy Policy from time to time. The most current version will always be published on our website and will take effect immediately upon posting.